So what do I mean by active listening?
Active listening is not about hearing – it is about taking the time to actually listen and ensure you understand and respond to the person who you are having a conversation with. It’s not about sitting there and waiting for your turn to speak.
Have you ever noticed that in many situations, most people are just literally waiting for their turn to be able to say something? They don’t think of it in those terms, and they may believe that they are engaging because they really want to convey some information to the other person.
But what they are doing is missing the point. It’s pretty important that you don’t miss the point especially when you work in an organisation and you working on some kind of major change. Whether that is a major change for the organisation itself or for yourself or for somebody else that you’re working with.
Because here’s the thing, if there is no understanding, there is no change.